Refund policy

Return & Refund Policy

At Trendurb, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

The item must be unused, unworn, and in its original condition
All original tags and packaging must be included
The product must not show signs of use, damage, or washing

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items purchased during clearance or sale events
Customized or personalized products
Products damaged due to misuse or improper handling
Gift cards or promotional items

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders can only be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns.

Late or Missing Refunds